Shipping policy
Shipping Policy
At Libas Silk, we strive to process and ship your orders efficiently and securely.
Order Processing
- Orders are processed within 1–3 business days after payment is received.
- Orders placed on weekends or holidays will be processed on the next business day.
- Once your order has been processed, you will receive a confirmation notification.
Shipping Methods & Delivery
- Shipping times may vary depending on your location and selected shipping method.
- Estimated delivery times are provided at checkout but are not guaranteed.
- Libas Silk is not responsible for delays caused by carriers, customs, or unforeseen circumstances.
Shipping Costs
- Shipping rates are calculated at checkout based on your location and order size.
- Any applicable duties, taxes, or customs fees are the responsibility of the customer.
International Shipping
- We ship internationally; however, delivery times may vary depending on destination and customs processing.
- Customers are responsible for complying with local import regulations.
Order Tracking
- Once your order has shipped, you will receive a tracking number via email.
- Please allow up to 24–48 hours for tracking information to update.
Lost or Damaged Shipments
- If your order is lost or arrives damaged, please contact us within 5 business days of delivery.
- We will work with the shipping carrier to resolve the issue.
Incorrect Shipping Information
- Please ensure all shipping details are accurate at checkout.